Wholesale Policies

Wholesale Policies

Welcome to Stonelain Wholesale!

We're excited to partner with you. Below are our wholesale policies to ensure a smooth and successful collaboration.

1. Pricing

• Wholesale pricing is available to approved retailers and distributors.
• We offer 30% off MSRP

2. Payment Terms

• New Customers: Payment is due upfront via credit card, PayPal, or bank transfer.
• Established Customers: Net 30 terms may be available upon approval.

3. Shipping

• Orders are typically processed within 3-5 business days.
• We offer free shipping on all wholesale orders

4. Returns and Exchanges

• Defective or damaged items can be returned within 14 days of receipt for a replacement or refund.
• Returns must be pre-approved. Contact us at wholesale@stonelain.com to initiate a return.
• Custom or personalized orders are non-returnable.

5. Product Availability

• We strive to keep our products in stock, but availability may vary.
• If an item is out of stock, we'll notify you and offer alternatives or an estimated restock date.

6. Marketing Support

• We offer high-quality product images for your promotional needs. Simply reach out to customer service to request the materials.

If you have any questions or need further assistance, feel free to contact Yisrael at Yisrael@stonelain.com. We're here to help ensure a smooth partnership!